2nd week sa pldt

My second week at PLDT...

April 16, 2007
No call outs for this day.. (yehey!!!)Nag-file ako ng mga receipts at naghanap ako ng mga nwawalang receipts ng payment ng home rewards card. After Lunch, i stayed in the front line, assisting cutomers who will pay their bills/inquire about their accountsa. And i helped JB in printing the rebates.

April 17,2007

Still No call outs for this day(YEHEY!!!!). Mam Anja called me up, she asked me to view the accounts of the customers who have complaints about their services. It is on excel format, so no problem for me, (kasi madali lang naman). I used the I.C.M.S in viewing the memo of the accounts of the customers. I have to update Mam Anja's file on excel, para malaman nya kung na-encode na ung complain nung mga customers, para alam nila kung magkano ang ibabawas sa service fee nung customer. It took me the whole day para matapos.

April 18, 2007
Mam Anja gave me the file of the Vacation Leave of each employee of PLDT. She asked me to encode the dates and reasons of the employees, so that she'll have a guide. After which, she asked me to a summary of that file. I showed her my work, and i am happy because she appreciates what i did and told me that she likes the output of the summary that i did.

April 19 to April 20, 2007
Mam Anja called me up again, she showed me the transactions and receipts of the sales in Palawan. She told me that I have to arrange the series of the OR number, so that she'll know which receipt is missing. At first she gave a me 5 pages of summary of sales attached with it are the receipts of each transactions. I finished it before lunch time, and then she gave me 3 brown envelops, full of receipts and summary of sales. She said that I have to do the same with those receipts. I was not able to finish it within 2 days, so hopefully by tuesday i'll be able to finish it.


On my 2 weeks stay at PLDT, i was able to adjust myself to a corporate type setting. I always go to office as early as i can, as in 30 minutes before the office open, i am already logged in at the guard's log book, unlike when in school (i am always late). I also make sure that i always do well in the task that is assigned to me. I was also able to negotiate with our customer, as if I was a long time employee of PLDT. I was able to control my temper, whenever an angry customer approaches our table. I also felt the king of tiredness i never felt before, :) it was totally different, comparing the tiredness i felt after my accoungting subject last semester. Sometimes,when i got home, i fell asleep at our sofa. :)

It was indeed a different experience for me. I am happy and learning. I hope my few more weeks of stay at PLDT will continue to give me things to remember when i have my work, about the how's, the do's and the dont's when working. :)

first 4 days in PLDT

April 10' 07
We had our orientation with Ms. Anja at the PLDT traffic room. All of the trainees are there, including those who are from other schools, (SLSU, MSEUF main, MSEUF Candelaria). We are then grouped, mixed with the other schools, then we are given actrivities to do with our group. The orientation last until 12:30, we took our lunch. We are instructed to go be back at 1:00, so that Ma'am Anja can endorse us to our designated assignments and supervisors. I was assigned in the BUSINESS OFFICE handled by MR. DENNIS ZOLETA.

April 11 - 13
I am a front liner in the Business office, we are in charge of checking the accounts of each customer. During these 3 days, i am able to assist customers regarding there payments, viewed the accounts through the ICMS (a program of pldt to have access to the accounts of each customer), i was able to do the call-out for 2days(magahapon of theursday and friday)Call-outs is done to the customers who are not paying their bills. i experience a 2 whole day telebabad as we termed it. hehehehe i can feel my ears, it burning... hahaha(kidding) actually, it a good experience for me. i have lots of fun. and i am able to adjust sa mga tao na makakasama ko for a number of weeks.